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Know Your Terms Before You Play

When you open an account on elexsis, you're agreeing to a clear set of rules about how deposits work, what happens to your funds, how we handle your…

Account accessPayment protectionDispute resolution

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The Rules That Shape Your Account

elexsis Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms spell out what happens when you deposit, play, and withdraw. You must be of legal age to open an account and play on elexsis, and you agree not to use the platform for unlawful activity or to create duplicate accounts. When you fund your

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account through DANA, OVO, GoPay or QRIS, those transactions follow the terms of your chosen payment provider as well as ours. Withdrawals are verified to your registered payment method within 24 hours in most cases. If you breach the terms—for instance, by sharing your login or
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using automated betting tools—we may suspend or close your account and hold any balance pending investigation. All gameplay is governed by the house rules displayed in each game or table, which you accept by playing. Access and eligibility depend on local law and are available only
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where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH YOUR TERMS

Reach Our Policy Team

Team online

Live Chat

Open the chat widget in your account lobby any time between 07:00 and 23:00 WIB. Our team answers questions about account terms, payment rules, and what's allowed on the platform.

Email Support

Send detailed questions about your account or terms to [email protected]. We'll respond within 24 hours with a full explanation of how the rules apply to your situation.

Account Settings

Review your current terms acceptance, payment method details, and withdrawal rules directly in the Settings tab of your account. Update your information anytime.

HOW WE PROTECT YOU

Security, Data and Your Account

Data Handling

Your account info, payment details, and play history are encrypted and stored on secure servers. We don't share your data with third parties without your consent, except as required by law or payment processors.

Account Security

Login credentials are hashed and verified on every session. If you suspect unauthorised access, change your password immediately and contact support. We can lock your account within seconds.

Cookie and Tracking

We use cookies to keep you logged in and to track gameplay patterns for fraud prevention. You can manage cookies in your browser settings. Blocking them may affect your account access.

Data Retention

Account records, transaction history and play logs are kept for 7 years to comply with Indonesian financial regulations. Closed accounts are archived but not deleted unless you request removal.

Request Changes

Want to update your personal info, request a data export, or ask us to delete stored cookies? Email [email protected] with your account number and we'll process it within 10 business days.

Dispute Resolution

If you dispute a charge or transaction, contact support with proof. We investigate within 5 business days. If unresolved, escalation goes to our compliance team and your payment provider.

Common Questions About Our Rules

Creating duplicate accounts violates our terms and both will be closed. Any balance held in secondary accounts may be forfeited. We detect duplicates using device fingerprinting and payment method matching. If you need a second account for a legitimate reason, contact support first.

No. Sharing your login is a breach of terms. Accounts are personal and non-transferable. If we detect unusual login patterns from different locations or devices, we'll ask you to verify your identity before play continues.

Any request to move funds from your account balance back to your registered DANA, OVO, GoPay or QRIS account is a withdrawal. Most withdrawals clear within 2–24 hours. Larger withdrawals may require additional verification, which can add 1–2 business days.

No. Using bots, scripts or macros to automate gameplay or deposit/withdrawal cycles breaches the terms and will trigger account suspension. We monitor for automation patterns and reserve the right to void winnings obtained through automated play.

Game outcomes are final once confirmed by the table or slot system. We cannot refund based on player disagreement with odds or results. Refunds are offered only if there is a technical error, proven by server logs, in which case we credit your account within 3 business days.

Log into your account, go to Settings and select 'Close Account'. Confirm your choice and any remaining balance will be withdrawn to your registered payment method within 24 hours. Closed accounts cannot be reopened; you must create a new account if you return.

You cannot negotiate individual terms, but we update our policy periodically and notify all users via email. If you do not accept new terms, you can close your account. Continued play after an update constitutes acceptance of the new terms.

Know Your Terms Before You Play

Reach Our Policy Team

Live Chat

Email Support

Account Settings

Security, Data and Your Account

Data Handling

Account Security

Cookie and Tracking

Data Retention

Request Changes

Dispute Resolution

Common Questions About Our Rules

01 What happens if I try to open two accounts?

02 Can I share my login with family or friends?

03 What counts as a withdrawal request, and how long does it take?

04 Are automated betting bots allowed on elexsis?

05 What is your refund policy if I dispute a game outcome?

06 How do I close my account permanently?

07 Can I change the terms I've agreed to?

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