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Privacy Policy: How We Guard Your Account

When you open an account with elexsis, your personal information and account activity stay protected.

Data encryption on all depositsNo sharing with third partiesAccount access control steps

What This Privacy Policy Covers

elexsis Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our privacy policy applies to everyone who creates an account on elexsis and uses our platform for gaming, deposits and withdrawals. When you sign up, we collect your name, contact details, date of birth and payment information to verify your identity and process your DANA, OVO,

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GoPay and QRIS transactions. We store payment history, gameplay records and account security logs to prevent fraud and comply with local regulations. Access or eligibility to our services depends on local law and is available only where local law permits. If you have questions about how
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your data is handled, our support team in Jakarta and Surabaya can walk you through the details.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to review, update or delete your personal data, or have questions about how we use your information, reach out to our support team. We respond to privacy requests during business hours across multiple channels — email, live chat and phone support. Your account dashboard also shows your stored data and lets you update contact details without contacting support.

Team online

Live Chat

Start a chat from your account dashboard or the lobby footer. Available during peak hours, typically 10 AM to 11 PM Jakarta time.

Email Support

Send privacy or data-access requests to our support address. We aim to respond within 3 business days with confirmation or next steps.

Account Settings

Review and update your personal details, payment methods and contact preferences directly in your account security section.

HOW WE PROTECT YOU

Data Security and Your Account Control

elexsis uses industry-standard encryption for all data transmitted between your device and our servers. Your payment information stays separate from gameplay logs. We never sell your personal data to marketing companies.

Data Encryption

All deposits via DANA, OVO, GoPay and QRIS, plus account access, use 256-bit SSL encryption. Your payment and personal details never travel unencrypted.

No Third-Party Sales

We do not sell, rent or lease your personal information to third parties for marketing or advertising purposes. Data sharing is limited to legal and fraud-prevention needs.

Login Alerts

You receive notifications when your account logs in from a new device or location, allowing you to block suspicious access immediately.

Two-Factor Options

Secure your account with SMS verification, authenticator apps or email confirmation. Multi-factor steps prevent unauthorized access even if your password is compromised.

Data Retention

We keep your account data while your account is active, plus a period required by Indonesian financial regulations. Deleted accounts have data anonymized after the retention window.

Your Privacy Rights

You have the right to access, correct or delete your personal data. Contact support with a privacy request and we'll verify your identity before processing.

Privacy Policy Frequently Asked Questions

These are the questions we hear most often about how we handle your data, cookies and account information on elexsis.

We collect your name, email, phone number, date of birth, residential address and payment details to verify your identity and process deposits via DANA, OVO, GoPay and QRIS. We also log your device type, IP address and gameplay activity for fraud prevention and account security.

Account data is retained while your account is active. After closure, we keep transaction records and account details for the period required by Indonesian financial regulations, then anonymize or delete personal identifiers. Support can provide the exact timeline for your jurisdiction.

Yes. We use session cookies to keep you logged in, functional cookies for payment processing, and analytics cookies to track which games and features you use. No tracking pixels are sold to third-party advertisers. You can adjust cookie settings in your browser.

Yes. Submit a data-access request through support and we'll verify your identity. We then provide a downloadable file with all stored personal data, transaction history, login records and account details within 5 business days.

No. Payment data is encrypted and held only by elexsis and our payment processor. Game studios and live dealers never see your banking details. They receive only a player ID to track your gameplay and winnings.

Contact support with your email and phone number on file. We'll verify your identity, send a password reset link, and walk you through account recovery. Two-factor authentication helps ensure only you regain access.

We monitor login locations, detect unusual deposit or withdrawal patterns, and send alerts when new devices access your account. You can block suspicious sessions instantly. All transactions require confirmation via email or SMS.

Privacy Policy: How We Guard Your Account

Contact Us About Your Privacy

Live Chat

Email Support

Account Settings

Data Security and Your Account Control

Data Encryption

No Third-Party Sales

Login Alerts

Two-Factor Options

Data Retention

Your Privacy Rights

Privacy Policy Frequently Asked Questions

01 What personal data does elexsis collect when I open an account?

02 How long does elexsis keep my data after I close my account?

03 Does elexsis use cookies or tracking pixels?

04 Can I request a copy of all my personal data?

05 Is my payment information shared with game providers or table studios?

06 What happens if I forget my password or lose access to my account?

07 How does elexsis prevent fraud and protect my account from unauthorized use?

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