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How elexsis protects your account and your data

When you open an account with us, we handle your payment details, personal information and withdrawal requests according to strict legal standards.

Account security practicesData retention & cookiesPayment method safeguardsWithdrawal verification stepsSupport contact channels
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elexsis How elexsis protects your account and your data
REACH OUR TEAM

How to contact us about your legal rights and account

Our support team in Jakarta and across Indonesia handles account access requests, data inquiries and policy questions. You can reach us during office hours or submit written requests that we process within five working days. We respond to verification challenges, withdrawal holds and account-security concerns through live chat, email and phone so you always have a path to escalation.

Team online

Live Chat

Open the chat window in your account or on this site. Response times during business hours (Monday–Friday, 09:00–18:00 Jakarta time) average 3–5 minutes for account and legal queries.

Email Support

Send written requests to [email protected]. Include your account username, the date of the issue and what you need. We respond within five working days with a detailed reply.

Phone Support

Call our team Monday–Friday, 10:00–17:00 Jakarta time. Have your account details ready. For data-access and account-closure requests, phone verification is often faster.

DATA & SECURITY DETAIL

How we handle your information and account protection

Your account data is encrypted in transit and at rest using industry-standard protocols. We collect your name, contact details, payment method and transaction history to verify your identity, prevent fraud and fulfil…

Data Encryption

All deposits, withdrawals and account logins use TLS 1.2 or higher encryption. Your payment details are never stored in plain text on our servers.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings.

Retention & Access

We keep your account data for seven years after closure for legal and audit purposes. You can request to see, correct or delete your personal information in writing.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or bank account, we verify your identity and check for suspicious activity. This process usually takes 1–2 hours on business days.

Payment Security

We partner with licensed payment processors who comply with PCI DSS standards. Your QRIS, bank transfer and e-wallet details are tokenised so we never handle raw account numbers.

Account Closure

You can close your account at any time through the settings menu. We process closures within 24 hours and return any remaining balance to your registered payment method.

Your rights, our responsibilities — answers to what you ask us

We collect your full name, date of birth, phone number, email address and payment method details (such as your DANA or bank account). We verify your identity and address using this information. We also log your deposits, withdrawals, game activity and login timestamps to detect fraud and comply with regulations.

We retain your account data (deposits, withdrawals, bets, account holder details) for seven years after closure for legal, tax and dispute-resolution purposes. You can request a copy of your data at any time via email or phone support.

Yes. Contact [email protected] or call our team during business hours (Monday–Friday, 10:00–17:00 Jakarta time) and request a data access report. Include your account username and the date of your request. We respond within five working days.

Report the issue to support within 30 days of the transaction date. We investigate using payment logs, device records and your account history. If the withdrawal was sent to your DANA, OVO or GoPay account, we may contact the payment processor to trace the funds. We aim to resolve disputes within 10 working days.

Yes. All deposits are encrypted end-to-end using TLS 1.2. We use tokenisation so your actual account number is never stored on our servers — only an encrypted reference. Our payment partners comply with PCI DSS security standards.

You can close your account any time through the settings menu. However, we must retain your core account data (name, deposits, withdrawals) for seven years per law. Personal data linked to your account (email, phone) can be deleted after the legal retention period ends upon written request.

Reach our team via live chat (response time 3–5 minutes during office hours), email [email protected] (response within five working days) or phone Monday–Friday, 10:00–17:00 Jakarta time. For account changes (payment method, email, verification details), use the settings menu first.

Related Pages

elexsis Indonesia About Us FAQ elexsis Login Register